Sales tax

Value Added Tax (VAT) is calculated based on the current UK VAT rate and included in all prices shown on the site.   As we can only supply orders via the online shop to the UK mainland we don't show other VAT rates.  For orders outside the UK you must contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it in the first instance where we will seek to provide you a price via email.

Payment methods

All orders must be paid for by credit card, UK debit card or cheque posted to Cloudbase Paragliding (address supplied on the web site). Orders are processed through Google Checkout and they accept all major credit and debit cards and bank transfer. All prices are in UK pounds sterling () and credit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.  If you have issues with your Google Checkout and unrelated to your order from us please contact Google directly.  Note Google have terms and conditions relating to the use of the Google Checkout and these can be found on the Google Checkout site.

Complaints

Should you have a complaint with the service or product we provide please contact us via the contact page or by e-mailing us, writing or calling us. Trademarks and copyright All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Cloudbase Paragliding Ltd. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Law

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer. Cloudbase Paragliding Ltd. registered company No 06887967. Our address for all purposes is: Cloudbase Paragliding Ltd, Woodlands, Woodborough,Wiltshire, SN9 5PG,United Kingdom.

Training Packages

The Terms and Conditions of the training courses and flying can be viewed here.


Shipping:

We offer free shipping to UK addresses for all orders over 20; all orders 20 or under shipping is charged at 5.98 for 1st Class Royal Mail.  You can collect your order in person from Cloudbase HQ and for orders 20 or under this is charged at 2.99 for packaging only, there is no charge for orders over 20.  For orders and shipping outside the UK please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will try to supply what you need and before we will send your goods.

Orders:

Goods are normally dispatched within one week (working days are Monday to Friday excluding bank and public holidays). If we are unable to send out your order for any reason we will contact you by email or telephone as soon as possible.

Payments:

For BACS payments please include your name and order number and send you BACS Payment to: Lloyds TSB Sort Code 30-92-63 Acc No 00257207.

Paying by cheque, please post this to the address shown above including your order number and contact details on the back of the cheque.

For all other payments by Google Checkout  (also known as Google Wallet) please proceed to pay online.  Please contact us if you have any issues with your payment.

Delivery:

We use 1st Class Royal Mail, Royal Mail Special Delivery, and Parcel force. Please note : All our services require a signature on receipt. Normally, delivery is 1-3 working days, but may take longer at peak times, as we are totally dependant on the Post Office and couriers.  If we are unable to deliver or the delivery will be delayed by us for any reason, we will notify you by e-mail or telephone as soon as possible.

Non Delivery:

Any query regarding non-delivery must be notified to us as soon as possible so that we can make inquiries with our couriers. As a guide if you haven't received your order within 7-10 week days then please contact us.

Returns:

If a product was supplied in error, is incomplete or faulty, please contact us via the contact page, email us or call us as soon as possible (contact details are on the web site).  You can return new, unopened items to us and obtain a refund of the price of the returned product (excluding the cost of delivery) if you contact us within 7 working days. In this case, products returned must still be new, unused, unmarked and in the original packaging for a refund of the price of the product. Any delivery charges paid by us will be deducted from the refund payment.  Items should be returned in their original packaging.  For more information on cancelling orders and returning items contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone (details on the contact us page on the web site).

We will not disclose your details to any Third Parties and will take every reasonable effort to ensure the security of your data. We keep the details you supply to us to enable us to fulfill the tasks you have asked of us which may include sending information periodically such as Newsletters. You can find what details we have by logging onto our web site through the on-line shop area or simply by contacting us.

Information Collection and Use

At Cloudbase Paragliding Ltd we take every reasonable effort to protect your privacy and only collect information to enable the processing of orders and for other areas you have selected such as receiving newsletters.  In some instances you can remove these services by following the instructions on the material sent to you.  Alternatively you can contact Cloudbase Paragliding and request your details are removed.  We will share the data we collect with our Merchants solely for the purpose of fulfilling your order. During the registration or ordering process we collect some or all of the following information:

- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address
- Delivery address

We do not collect you credit or debit card details.  Such details are collected and processed by Google Checkout who have a separate Privacy Policy.  Details on what Google hold and privacy can be found on their web site and would have been the conditions of your account with Google.

We will confirm your personal details on our acknowledgment of order. If you have registered you may check, amend or remove your personal details by clicking the "Your Shopping Details" button following your first order and located at the top of the Shop page. Other web site login details can be amended on the front page of the Cloudbase Paragliding web site (home page) once logged in - "Your details" button at the top of the page.  If you are not registered you may check, amend or remove your personal details by contacting us via the contact page, e-mailing us, writing or calling us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

If you have registered with the web site or purchased items from the shop and have been sent a login you are responsible for the safely and security of your login details.   These are personal to you and must not be disclosed to anyone else and you should take all reasonable precautions to ensure its safety.  We will not ask you for your private web site password and if anyone else does either directly or indirectly please refuse and contact office@cloudbaseparagliding.co.uk.  You can reset your password or choose the button to request a new password or username if you have forgotten it.  Always ensure you are connected to www.cloudbaseparagliding.co.uk when you are inputting you username and password.

Registration and Newsletter

Registration to newsletters does not require an account.  However to speed up future purchases and avoid retyping your details and to ensure we can contact you swiftly we ask that you register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify Username and password. To obtain the newsletter you must input your email address on the home page. If you no longer wish to receive our newsletter or promotional materials you may opt-out of receiving these communications by choosing the option at the bottom of the newsletter or by contacting us via the contact page, e-mailing us, writing or calling us.

Cookies

A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.  This includes the use of Google Checkout for payment processing, please visit Google's site for details on their policies.